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The field service software is divided into three applications. The back office web app helps the Jumeni team assign job orders to field workers, track their progress and gain insights into general field performance. An agent app is used by the mobile workforce to update the team on assigned job orders, navigate between sites, and write reports. A customer app is used to help businesses engage their customers and collect payments efficiently. USSD-based versions of the agent and customer apps make it accessible for users without the internet or smartphones.

Computer scientist Eyram Amedzor and his team developed the Jumeni software in 2018 after their research revealed waste management companies in Ghana face serious service delivery challenges. This includes a loss of up to 40% of monthly revenue because of oversights and leakages in managing field-based operations. The loss was similar across other field service industries.

Jumeni has successfully launched a product in the waste management industry, and is launching a delivery platform in 2021. The delivery platform is designed to support growing businesses and e-commerce ventures, whose business growth is often negatively affected by the unavailability of courier services. A customer will log onto the platform and request a delivery. They will be given immediate data, such as price estimates and timing. A unique tracking number allows customers to monitor the delivery live.

Couriers can become agents for Jumeni with access to their delivery management software. This subscription service allows agents to manage orders directly. Jumeni has completed over 500 deliveries to 100 customers using ten couriers and is aiming to complete 50,000 in 2021. It hopes to appoint 200 couriers this year.

Having now completed and launched their waste management product, Jumeni is currently finalising its delivery product for launch this year and is looking to expand into other field service industries as the business grows.

The team aims to impact over 50,000 service-based companies in Africa in the next three to five years. Future product development includes developing an Application Programming Interface, a software intermediary allowing other applications to interface. This will allow e-commerce businesses, and other delivery-based businesses, to offer deliveries without having to contract external service providers.

“Waste management is a field that requires end-to-end monitoring, and Jumeni brings more visibility into field operations, increases field workers’ efficiency, and improves customer services and productivity in companies.”

Eyram Amedzor, Ghana